Technicon Design is hiring a Technical Writer for a 3 month contract.

About the Role
The Technical Writer will be the primary owner for creating, maintaining, and improving the foundational documentation that guides 24/7 operations. This documentation includes detailed Operational Standard Operating Procedures (SOPs) and Field Service Procedures that ensure safety, efficiency, and compliance across our entire fleet and remote operations centers. This is a high-impact role requiring a strong foundation in process excellence and a passion for clarity in a complex, safety-regulated environment.
Key Responsibilities:
● Documentation Development: Design, write, edit, and maintain high-quality, clear, and concise documentation, including:
○ Operational SOP Manuals for consumption by internal stakeholders that provide visibility into ConOps (Concept of Operations) and help gain alignment on current state of Operations procedures.
○ Field SOPs for on-site remote assistance agents that provide step-by-step instructions on task execution.
● Process Excellence & Standardization: Work directly with Operations, Engineering, and Safety teams to identify process gaps, ambiguities, and inefficiencies. Translate complex workflows into simplified, standardized, and easy-to-follow procedures, focusing on best practices from process excellence methodologies.
● Safety & Compliance: Ensure all documentation adheres to stringent internal safety protocols, regulatory requirements, and industry best practices for a safety-regulated industry (e.g., automotive, aerospace, rail, or medical).
● Content Management: Own the content lifecycle from creation and review to publication and archival, ensuring version control, quality, and easy accessibility for intended audiences.
● Cross-Functional Collaboration: Facilitate subject matter expert (SME) reviews and sign-offs for all documentation, managing feedback loops and incorporating necessary technical and operational details accurately. Qualifications Required Experience
● 5+ years of professional experience as a Technical Writer, specializing in operational procedures, manuals, and technical documentation.
● Mandatory Experience in a Safety-Regulated Industry (e.g., autonomous vehicles, automotive, aerospace, defense, rail, medical devices, or oil/gas). ● Proven experience supporting large-scale, high-availability operations (e.g., fleet operations, logistics, dispatch centers, or NOC/SOC environments). ● Demonstrated experience translating highly complex, real-time technical and operational processes into clear, actionable, and standardized documentation. Skills and Competencies ● Process Excellence Acumen: Strong understanding and practical application of process improvement methodologies (e.g., Lean, Six Sigma, continuous improvement) applied to documentation and operational procedures. ● Proficiency with industry-standard documentation tools (e.g., MadCap Flare, Paligo, Confluence, SharePoint, etc.) and diagramming software (e.g., Lucidchart, Visio). ● Ability to work effectively in a fast-paced, high-pressure environment with rapid changes in process and technology. Desired Qualifications (Nice to Have) ● Experience documenting procedures for call centers. ● Direct experience working with or documenting protocols for autonomous vehicles. ● Certification in a recognized process excellence methodology (e.g., Lean Six Sigma Green Belt or higher).